At nnok, your privacy is not an afterthought — it is built into the platform from the ground up. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have as a Bangladesh player on the nnok platform.
Our Commitments
Six principles that guide every data decision we make at nnok — from the moment you register to every transaction you make.
Every piece of data you send to nnok — from your registration details to your payment information — is encrypted in transit using TLS. Your mobile banking credentials are never stored on nnok servers at any point.
nnok does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely to operate your account, process payments, and improve the nnok platform experience.
nnok only collects the data that is genuinely necessary to operate your account and comply with legal obligations. We do not collect data speculatively or build profiles beyond what is needed to serve you as a player.
This privacy policy tells you everything about how nnok handles your data. There are no hidden data practices, no undisclosed third-party sharing arrangements, and no data uses that are not described in this document.
You have the right to access, correct, and delete your personal data held by nnok. You can exercise these rights at any time by contacting our support team. We will respond to all data requests within 30 days.
nnok does not keep your data indefinitely. We retain personal data only for as long as is necessary for the purposes described in this policy or as required by applicable law. When data is no longer needed, it is securely deleted.
nnok is an online casino and sports betting platform operated for players in Bangladesh, accessible at nnok.today. When this Privacy Policy refers to "nnok", "we", "us", or "our", it means the operator of the nnok platform. When it refers to "you" or "your", it means any person who visits, registers on, or uses the nnok platform.
nnok acts as the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how nnok handles your data, you can reach us at any time at [email protected].
This Privacy Policy applies to all personal data collected through the nnok website, mobile browser experience, and any communications between you and nnok support. It does not apply to third-party websites or services that may be linked from the nnok platform.
nnok collects personal data in three ways: data you provide directly when registering or using the platform, data generated automatically through your use of the platform, and data received from third-party payment providers when you make a deposit or withdrawal.
| Category | Data Collected | Source |
|---|---|---|
| Identity | Full name, date of birth, National ID number | Provided by you at registration or verification |
| Contact | Mobile number, email address | Provided by you at registration |
| Financial | Mobile banking account number (bKash / Nagad / Rocket), transaction reference numbers, deposit and withdrawal amounts | Provided by you and confirmed by payment provider |
| Technical | IP address, device type, browser type, operating system, session timestamps | Collected automatically when you use the platform |
| Gaming Activity | Games played, bets placed, wager amounts, win/loss records, bonus usage | Generated automatically through platform use |
| Communications | Support chat transcripts, emails sent to nnok | Provided by you when contacting support |
nnok does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming request.
Payment Security: nnok never stores your bKash, Nagad, or Rocket PIN or password. All payment transactions are processed directly through the secure APIs of those providers. nnok only receives a transaction confirmation and reference number once a payment is complete.
nnok uses your personal data for the following purposes. We only use your data for purposes that are compatible with the reason it was originally collected.
If you no longer wish to receive promotional emails or SMS messages from nnok, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting support at [email protected]. Opting out of marketing will not affect your ability to use the nnok platform.
nnok processes your personal data on the following legal bases, depending on the purpose of the processing:
nnok does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the relevant purpose:
No Third-Party Marketing: nnok never shares your personal data with third parties for their own marketing purposes. If you receive unsolicited marketing claiming to be from nnok, please report it to [email protected] immediately.
nnok uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.
nnok uses the following types of cookies:
You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking certain cookies may affect the functionality of the nnok platform.
No Third-Party Ad Tracking: nnok does not use third-party advertising cookies or tracking pixels. We do not participate in cross-site tracking networks or share your browsing behaviour with advertising platforms.
nnok takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While nnok takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.
If you believe your nnok account has been accessed without your authorisation, or if you discover a security vulnerability on the nnok platform, please contact us immediately at [email protected]. We take all security reports seriously and will respond promptly.
nnok retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Gaming activity logs | 3 years from date of activity | Dispute resolution and responsible gaming monitoring |
| Support communications | 2 years from last interaction | Quality assurance and dispute resolution |
| Technical / session logs | 90 days | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
When data reaches the end of its retention period, nnok will securely delete or anonymise it so that it can no longer be linked to you as an individual.
As a player on the nnok platform, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at [email protected]. We will respond to all requests within 30 days.
Request a copy of all personal data nnok holds about you, along with information about how it is used.
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Ask us to restrict processing of your data in certain circumstances, such as while a dispute about accuracy is resolved.
Receive a copy of your personal data in a structured, machine-readable format that you can transfer to another service.
Object to processing of your data based on legitimate interests, including profiling for marketing purposes.
Email [email protected] with the subject line "Data Rights Request" and describe what you would like us to do. We may need to verify your identity before processing your request. There is no charge for exercising your rights, and we will never penalise you for doing so.
The nnok platform is strictly for adults aged 18 and over. nnok does not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, we will immediately close their account, return any deposits to the original payment method (minus any winnings generated), and delete their personal data except where retention is required by law.
If you believe that a minor has registered on the nnok platform, please contact us immediately at [email protected] so that we can take appropriate action.
Parental Controls: If you share a device with a minor, we strongly recommend using parental control software to prevent access to the nnok platform. nnok is not responsible for access by minors where parental controls have not been applied on a shared device.
nnok may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes — meaning changes that significantly affect how we use your data or your privacy rights — we will notify registered players via email or in-platform notification before the changes take effect.
The "Last updated" date at the top of this page reflects when the policy was most recently revised. We recommend reviewing this page periodically. Your continued use of the nnok platform after a policy update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way nnok handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
Privacy questions are important and we take them seriously. Whether you want to know what data we hold about you, request a correction, or simply understand how something works — reach out to [email protected] and we will give you a clear, honest answer.